When first contacting support about a problem you’re experiencing while using Session Buddy, please follow the steps below.
- Download the diagnostics file.
- Check the Session Buddy console for any error messages. If no errors are present, repeat the action that failed, if applicable.
- Send us an email detailing your issue thoroughly. Attach the diagnostics file and include any errors logged by following the instructions under “Sharing console information” here.
Additional helpful information:
- Visual Aids: Provide screenshots or screen recordings demonstrating the problem, including views of the console if possible.
- Reproduction Steps: Outline the steps that led to the issue and indicate if it’s reproducible.
- Timeline: Mention when the problem started, such as after a recent update or crash.
- Expected vs. Actual Behavior: Describe what you expected to happen and what occurred instead.
- Troubleshooting Steps Taken: List any actions you’ve already attempted to resolve the issue.
Please note that while every message is read, we may not always be able to respond to all inquiries. Issues not already addressed on the support page are more likely to receive a response.